Global Digital Banking Maturity
Quote from bsdinsight on 29 April 2025, 16:249 Indian banks among 40 Global Digital Champions !
According to the 6th Deloitte Global Digital Banking Maturity (DBM) survey, nine Indian banks have been recognised as ‘Digital Champions’ among 40 banks that received the title globally.
The Global DBM study, conducted biennially, surveyed 349 banks in its latest edition, assessing participants based on their retail banking maturity across three main channels Public websites, internet banking and mobile banking, which includes application messenger service-based banking.
Using mystery shopping methodology, the banks’ features were evaluated across six customer journey steps, namely information gathering, account opening, customer onboarding, day-to-day banking, expanding relationships and end relationships.
The latest edition of DBM has improved the methodology by adding UX insights as a benchmarking segment in addition to the customer journey steps.
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9 Indian banks among 40 Global Digital Champions !
According to the 6th Deloitte Global Digital Banking Maturity (DBM) survey, nine Indian banks have been recognised as ‘Digital Champions’ among 40 banks that received the title globally.
The Global DBM study, conducted biennially, surveyed 349 banks in its latest edition, assessing participants based on their retail banking maturity across three main channels Public websites, internet banking and mobile banking, which includes application messenger service-based banking.
Using mystery shopping methodology, the banks’ features were evaluated across six customer journey steps, namely information gathering, account opening, customer onboarding, day-to-day banking, expanding relationships and end relationships.
The latest edition of DBM has improved the methodology by adding UX insights as a benchmarking segment in addition to the customer journey steps.
