Là m thế nà o để xây dựng hà nh trình khách hà ng
Quote from bsdinsight on 18 November 2023, 13:30PSA: personas don’t replace customer journey maps 😨
But creating a customer journey map is weird—and exhausting 😂
I should know…I just spent weeks building one 🙃
Now, I’m usually team “not another figma or miro board” but for this behemoth, I had to 😂
Whether you’re building your first customer journey map, or you need to update a years-old map you’ve inherited, I’ve got a framework you can steal so you don’t have to build your own from scratch.
Plus, I share 3 quick tips for making it easier to get your team onboard with a customer journey mapping exercise.
Grab it, steal it, then Miro the heck outta your own customer journey map
Tà i liệu dưới đây phần nà o giới thiệu cho các bạn cách để xây dựng hà nh trình khách hà ng
PSA: personas don’t replace customer journey maps 😨
But creating a customer journey map is weird—and exhausting 😂
I should know…I just spent weeks building one 🙃
Now, I’m usually team “not another figma or miro board” but for this behemoth, I had to 😂
Whether you’re building your first customer journey map, or you need to update a years-old map you’ve inherited, I’ve got a framework you can steal so you don’t have to build your own from scratch.
Plus, I share 3 quick tips for making it easier to get your team onboard with a customer journey mapping exercise.
Grab it, steal it, then Miro the heck outta your own customer journey map
Tà i liệu dưới đây phần nà o giới thiệu cho các bạn cách để xây dựng hà nh trình khách hà ng
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