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Copilot in Dynamics 365 Field Service

Optimize service operations with AI assistance

Copilot for Field Services

Empower frontline teams to resolve issues faster and improve customer experiences with next-generation AI. Use Copilot to:

  • Pre-populate relevant data from customer emails into draft work orders for managers to review in their flow of work.
  • Streamline technician scheduling based on travel time, availability, skillset, and other factors using data-driven recommendations.
  • Draft responses to customer messages by summarizing key details and next steps.
  • Keep frontline workers engaged with intelligent recaps that let them avoid navigating entire work orders to find key information.

Video giới thiệu Copilot cho Field Services